01 Before the first class
Someone asks on Instagram and the follow-up starts on its own.
They get the link to book a first class, showing the times that still have room.
01—Fitness studios
You run the studio. We build what books by class and charges by month.
The question that came in on Instagram, the last-minute change, and the membership that charges on its own all land on the same record. From there the team can see what needs attention.
A member books by the class and pays by the month.
03—Four moments
02 When plans change
The member moves their own class without calling the studio.
The spot they release opens again on that class's calendar.
03 When a charge fails
A card that does not go through is not a cancellation.
The charge retries on its own. If it still does not go through, the member gets a link to pay from their phone.
04 When participation changes
The record shows how long it has been since the member booked.
From there the team decides whether to call or write. The judgment is yours.