01 Where they come from
Wherever they reach you from, it arrives in one inbox.
Instagram, Facebook, WhatsApp, a text, an email, a phone call.
01—Dealerships
You run the dealership. We build what continues after delivery.
A prospect may arrive through an ad or a message, ask about several vehicles and speak with more than one person before the deal closes. NovaQuarks records what was discussed and what comes next, so the next person to pick it up already has it.
After delivery, the buyer is still your customer.
03—Throughout the relationship
02 When the prospect arrives
Whoever answers already has the last conversation.
The vehicles they are considering, the channel they came through, and the next step go into the prospect's history.
03 After delivery
Once the vehicle is delivered, the buyer can speak to the whole experience.
You ask for the review, and the buyer who is still deciding reads the experience of someone who already bought there.
04 The next vehicle
Years may pass between delivery and the next vehicle.
Campaigns and messages go out through those years. If the customer replies about service, a trade-in, or another vehicle, the conversation picks up as if it were yesterday.
04—An invitation
Begin with what happens after the buyer drives away.
We listen first. Then we design.
Begin a conversation